The majority of our products can be canceled up until they are shipped.
-For orders paid by PayPal and Credit Cards, if the order is canceled or returned due to customer problems, we will charge processing fee (4% of the total transaction amount) when refunding.
*If order is canceled due to out of stock, full payment will be refunded. We will bear the processing fee.
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Note: After we receive your order, we may contact you to pay additional shipping charges if your shipping address is in a remote country or area.If you are unwilling to pay the additional shipping cost, you will need to bear the refund handling fee (4% of the order amount). It is recommended that you
contact us before placing an order to confirm whether your address requires additional shipping.
Once an order has been shipped, it can no longer be canceled.
Custom Made Products:
Please verify that your order is correct before placing it because once an order has shipped, we do not offer a refund, but you can return it.
Custom Made Products cannot be canceled once they have been made. If you need to cancel an order that has not shipped, you will need to contact us for a cancel authorization. At our discretion, you may be charged up to a 50% processing fee of the purchase price for custom items.
If your order status is Pending, you can just leave it alone and place a new order. If your order status is Processing, you can contact our customer service to cancel your order.